Customer Service

The Customer Service activities proposed and managed by STM PHARMA PRO S.R.L in our three Italian facilities are listed below:
  • dedicated Customer Care (“one to one”);
  • specifically managing Principal’s needs by means of selected, regularly trained staff;
  • managing product returns;
  • directly managing product recalls;
  • sending MOV and FAT files to the Central Database of the Ministry of Health, as required by its drug traceability guidelines;
  • managing narcotics and corresponding purchase vouchers;
  • managing vouchers for product import/export;
  • in-house management of orders received from the Principal (“order entry”);
  • in-house management of orders received from the End Customer (“order entry”);
  • managing disputes and complaints received and reported;
  • hard copy and electronic management of transport documents and/or shipping invoice;
  • dedicated tracking and tracing of deliveries;
  • periodic processing and/or processing on request of the operational statistics based on the Key Performance Indicators concurred with the Principal in the specific contracts and in the Quality and Technical Agreements;
  • operational management of COD.

Services

Services

Services

STM PHARMA PRO S.R.L offers its Principals a complete, integrated rang...

Read More
Logistics Services

Logistics Services

The Logistics Services proposed and managed by STM PHARMA PRO S.R.L in...

Read More
Customer Service

Customer Service

The Customer Service activities proposed and managed by STM PHARMA PRO...

Read More
Transporting the Medicine

Transporting the Medicine

Il servizio di trasporto farmaci che offre STM PHARMA PRO S.R.L. è de...

Read More
Administrative Services

Administrative Services

The Administrative Services proposed and managed by STM PHARMA PRO S.R...

Read More
Information Technology

Information Technology

The Information Technology Services proposed and managed bySTM PHARMA ...

Read More
This site uses cookies to improve the browsing experience of users and to gather information on the use of the site.
Can know the details through our Privacy Policy. Continuing navigation we accept the use of cookies; otherwise you can leave the site.